Talk to a human
Phill is small, and I read every message myself. Tell me what's up and I'll come back to you, usually within a working day or two.
Something's broken
Tell me what you were doing when it went wrong, what phone or browser you're on, and send a screenshot if you can. That usually saves a whole round of questions. If you were shown a reference code, include it.
support@phillmybasket.comAn idea, or something that annoyed you
Genuinely useful, especially the annoying bits. Phill is still being shaped and the sharp edges are easier to hear about now than after launch.
support@phillmybasket.comYour account or your data
Ask for a copy of your data, a correction, or deletion of your account and everything in it, and I'll action it. Your rights under UK GDPR and what we hold are set out in the privacy notice.
support@phillmybasket.comRetailers, suppliers and press
If you're a grocer, supplier or journalist, this one comes straight to me.
atkinsonm@phillmybasket.comTwo things worth knowing. Phill is pre-launch, so it never takes a payment and never places an order for you: you always check out with the retailer yourself, on their own site. That also means there's nothing here to be billed for or refunded. And there isn't a phone line yet. Email genuinely is the fastest way to reach me.
Company details
PHILL LTD, registered in England & Wales, company number 17365809. Registered office: 6 Westbourne Drive, Wilmslow, SK9 2GY. PHILL LTD is the data controller for your information.